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returns

We are proud of the products we sell, and want you to be delighted with your purchase. If you are not satisfied with a product, it may be returned as long as it is unopened/unused.

 

For online purchases:

* Product purchased from treehousetoys.com can be returned to the store either-

In person-
 - You do not need to bring your original invoice
 - Product must be in the original packaging and have all of the original tags
 - Within 30 days of order date for refund to original payment method
 - After 30 days of order date for store credit

Or

By mail-
 - If you don't have your original invoice, please include name, address, & phone number of buyer
 - Product must be in the original packaging and have all of the original tags
 - Within 30 days of order date for refund to original payment method
 - After 30 days of order date for store credit
 - You are responsible for the cost of shipping
 - Tracking information is recommended, as we cannot be responsible for lost items
 - Refund/store credit will be processed once we receive the returned-product

 

For in-store purchases:

- Product must be in original packaging and have all of the original tags
- Product accompanied by an original receipt, within 30 days of purchase date, may be returned for a refund to original payment method
 - Product without a receipt, or after 30 days of purchase date, may be returned for store credit

 

* If you have received the wrong product with your order, please contact us and we will make it right!

* If you have a product that you believe to be defective, please contact us and we work with you towards a solution!